Identity Verification for Concessionary Season Ticket Holders

Statement from the Supporter Representatives on the West Ham United Fan Advisory Board (FAB)
30 July 2025

The supporter groups on the West Ham United’s Fan Advisory Board (FAB) agree that there should be ID verification in order for the concessionary policy to be fair to all supporters. However, the rollout of the identity verification for concessionary season ticket holders was launched without any consultation at all with the supporter group members on the FAB. As a result of intensive negotiations over the last seven days, the supporter groups are pleased that the Club have listened to supporters’ concerns and have introduced some key changes to the roll out.

There is no longer a fixed deadline by which supporters need to complete verification and the Club have agreed to allow supporters who do not want to share data with GBG to visit the ticket office and do it in person. All the details can be seen here Hammers Help.

The supporter groups welcome the apology from the Club and the introduction of these significant changes and appreciate that the Club have listened to theirs and all supporters’ concerns. We look forward to working with the Club over the coming season on behalf of all West Ham United supporters.

Issued on behalf of the Supporters Representatives  on the West Ham United Fan Advisory Board