The supporter groups on the West Ham United’s Fan Advisory Board (FAB) agree that there should be ID verification in order for the concessionary policy to be fair to all supporters. However, the rollout of the identity verification for concessionary season ticket holders was launched without any consultation at all with the supporter group members on the FAB.
Read MoreThe West Ham United Fan Advisory Board (FAB) wrote to the Mayor of London, Sadiq Khan, urging his support for West Ham United Women to play matches at the London Stadium.
The FAB also called for a fair and sustainable approach to hosting matches at the London Stadium.
This analysis of the West Ham United Supporters Matchday Experience Survey completed by 7,775 supporters, offers a data-rich portrait of the matchday experience at West Ham United.
It reveals growing dissatisfaction at the London Stadium, identifies the root causes of disengagement, and highlights overwhelming support for key reforms, recommendations and outcomes that the Fan Advisory Board (FAB) should take to the club to drive forward to seek positive change:
Members of the WHUST Board and other WHUST members attended this year’s Football Supporters’ Association (FSA) Annual General Meeting, held in Manchester on 14 June. It was a packed day of updates, discussion, and motions - and a valuable opportunity to keep our voice part of the national conversation.
Read MoreWHUST with the other West Ham United supporters groups who sit on the West Ham United Fan Advisory Board, along with other supporter groups and West Ham United fan media, are asking West Ham United supporters for their honest views about the matchday atmosphere and experience at the London Stadium.
Read MoreWHUST attended this year’s Sports Grounds Safety Authority (SGSA) Conference. We took the opportunity to highlight our ongoing concerns about West Ham’s lack of fan representation on its Safety Advisory Group (SAG), sparking a positive response from the SGSA and renewed support from the Football Supporters’ Association (FSA). The FSA reaffirmed their commitment to helping us push for greater fan inclusion.
Read MoreThe Football Supporters’ Association’s annual meeting takes place at Manchester Metropolitan University on Saturday 14th June (10am-5pm) and the FSA would love to see you there. It’s an entirely free event – you can read more and register.
Read MoreOn 2 April 2025, West Ham United held the third Fan Advisory Board (FAB) meeting of the season. Vice-Chair Baroness Brady attended this meeting to hear the views from Supporter Representatives. Ironworks Alliance, a fan group dedicated looking to improve atmosphere and experience at London Stadium joined for a specific agenda topic related to matchday experience.
This was the last formal meeting of the 2024/25 season.
We’re away at Brighton on Saturday 26th April and here’s all you need to know about getting there and the facilities available.
Includes details of the free train and bus travel zone for match ticket holders and parking options.
WHUST welcomes the return of concessions and looks forward to serious discussions with the club in advance of any future changes. There are many anomalies in the current ticket system but the way forward is through the club engaging in meaningful consultation in advance in future, and listening to the constructive ideas fans propose.
Read MoreCurrent Conservative Party Leader Kemi Badenoch said today said that she doesn’t see the need for independent regulation of football. She is “opposed to it personally”.
West Ham United Supporters Trust (WHUST) aren’t sure what to make of this. We know Kemi was a member of a Cabinet which choose to introduce legislation precisely intended to create just such a regulator.
The campaign aimed at reversing the Club’s inflation-busting increase in ticket prices and withdrawal of concessions has many strands
Read MoreThe Football Governance Bill is currently being debated in the Lords although some Conservatives are now tying themselves in knots trying to find reasons why an idea their party supported during the election campaign is now a threat to the game.
Read MoreThese are the agreed meeting minutes from the first Fan Advisory Board meeting held 11th September 2024 at the Club.
As it was the first meeting, the agenda covered important administrative topics to set the FAB up for success, alongside a focus on the club’s ticketing and concession policy.
The new entrance/exit at Stratford station by the Jubilee Line to Gibbons Road and the Carpenters estate has recently opened. WHUST have been following the development of the new Gibbons Road/Carpenters Estate entrance since our meeting with Newham SAG members in 2020.
Unfortunately, on event days (including when West Ham Unitedare playing at home) and when there is a high volume of traffic (up to 65,000 people) the exit is closed.
The views of Abba Voyage concerning safety at the London Stadium are more important to Newham’s Safety Advisory Group than the views of West Ham supporters.
The London Borough of Newham is the local authority that issues the safety certificate for matches played at the London Stadium. They have decided that representatives from Abba Voyage and Sadlers Wells should be represented on the SAG for West Ham matches, but there's no room for a supporter representative.
Football ticket prices have caught the attention of Parliamentarians with Ian Lavery MP tabling an Early Day Motion (EDM) criticising clubs for exploiting supporter loyalty, increasing costs and attacking concessions.
Please write to your MP asking them to add their signature to the EDM.
The new Labour Government included it as part of their King's Speech for this Parliamentary year.
The new Bill is still in construction. Parliament returns again on 7th October. The Bill will be introduced before the Christmas Recess. There is debate continuing within government about whether, and if so how, to improve on the Conservative Bill.
WHUST, along with other ISC representatives recently met with club representatives at the London Stadium to discuss concessionary ticket pricing.
Read MoreWHUST sometimes seems quiet. We believe in trying to work behind the scenes. Sometimes we have some successes, often it’s not enough. This is to update you on the vast amount of work we have been doing on ticketing.
In April we sent the club a document called Ticketing 2024 Discussion Document. This dealt with a huge list of concerns – some the club had asked us to explain; some we felt the need to raise. There were also several questions, as we could not offer solutions without additional information.
